Introduction
As AI adoption accelerates throughout industries, companies face an plain fact — AI is simply as highly effective as the information that fuels it. To really harness AI’s potential, organizations should successfully handle, retailer, and course of high-scale knowledge whereas making certain value effectivity, resilience, efficiency and operational agility.
At Cisco Assist Case Administration – IT, we confronted this problem head-on. Our staff delivers a centralized IT platform that manages your entire lifecycle of Cisco product and repair instances. Our mission is to offer clients with the quickest and best case decision, leveraging best-in-class applied sciences and AI-driven automation. We obtain this whereas sustaining a platform that’s extremely scalable, extremely obtainable, and cost-efficient. To ship the very best buyer expertise, we should effectively retailer and course of huge volumes of rising knowledge. This knowledge fuels and trains our AI fashions, which energy important automation options to ship sooner and extra correct resolutions. Our greatest problem was hanging the proper stability between constructing a extremely scalable and dependable database cluster whereas making certain value and operational effectivity.
Conventional approaches to excessive availability usually depend on separate clusters per datacenter, resulting in vital prices, not only for the preliminary setup however to keep up and handle the information replication course of and excessive availability. Nonetheless, AI workloads demand real-time knowledge entry, speedy processing, and uninterrupted availability, one thing legacy architectures battle to ship.
So, how do you architect a multi-datacenter infrastructure that may persist and course of huge knowledge to assist AI and data-intensive workloads, all whereas preserving operational prices low? That’s precisely the problem our staff got down to remedy.
On this weblog, we’ll discover how we constructed an clever, scalable, and AI-ready knowledge infrastructure that allows real-time decision-making, optimizes useful resource utilization, reduces prices and redefines operational effectivity.
Rethinking AI-ready case administration at scale
In at present’s AI-driven world, buyer assist is now not nearly resolving instances, it’s about repeatedly studying and automating to make decision sooner and higher whereas effectively dealing with the price and operational agility.
The identical wealthy dataset that powers case administration should additionally gasoline AI fashions and automation workflows, lowering case decision time from hours or days to mere minutes, which helps in elevated buyer satisfaction.
This created a basic problem: decoupling the first database that serves mainstream case administration transactional system from an AI-ready, search-friendly database, a necessity for scaling automation with out overburdening the core platform. Whereas the concept made excellent sense, it launched two main considerations: value and scalability. As AI workloads develop, so does the quantity of information. Managing this ever-expanding dataset whereas making certain excessive efficiency, resilience, and minimal guide intervention throughout outages required a wholly new method.
Moderately than following the normal mannequin of deploying separate database clusters per knowledge middle for prime availability, we took a daring step towards constructing a single stretched database cluster spanning a number of knowledge facilities. This structure not solely optimized useful resource utilization and decreased each preliminary and upkeep prices but additionally ensured seamless knowledge availability.
By rethinking conventional index database infrastructure fashions, we redefined AI-powered automation for Cisco case administration, paving the way in which for sooner, smarter, and less expensive assist options.
How we solved it – The know-how basis
Constructing a multi-data middle fashionable index database cluster required a sturdy technological basis, able to dealing with high-scale knowledge processing, ultra-low latency for sooner knowledge replication, and cautious design method to construct a fault-tolerance to assist excessive availability with out compromising efficiency, or cost-efficiency.
Community Necessities
A key problem in stretching an index database cluster throughout a number of knowledge facilities is community efficiency. Conventional excessive availability architectures depend on separate clusters per knowledge middle, usually scuffling with knowledge replication, latency, and synchronization bottlenecks. To start with, we carried out a detailed community evaluation throughout our Cisco knowledge facilities specializing in:
- Latency and bandwidth necessities – Our AI-powered automation workloads demand real-time knowledge entry. We analyzed latency and bandwidth between two separate knowledge facilities to find out if a stretched cluster was viable.
- Capability planning – We assessed our anticipated knowledge progress, AI question patterns, and indexing charges to make sure that the infrastructure might scale effectively.
- Resiliency and failover readiness – The community wanted to deal with automated failovers, making certain uninterrupted knowledge availability, even throughout outages.
How Cisco’s high-performance knowledge middle paved the way in which
Cisco’s high-performance knowledge middle networking laid a powerful basis for constructing the multi-data middle stretch single database cluster. The latency and bandwidth offered by Cisco knowledge facilities exceeded our expectation to confidently transfer on to the subsequent step of designing a stretch cluster. Our implementation leveraged:
- Cisco Software Centric Infrastructure (ACI) – Provided a policy-driven, software-defined community, making certain optimized routing, low-latency communication, and workload-aware visitors administration between knowledge facilities.
- Cisco Software Coverage Infrastructure Controller (APIC) and Nexus 9000 Switches – Enabled high-throughput, resilient, and dynamically scalable interconnectivity, essential for fast knowledge synchronization throughout knowledge facilities.
The Cisco knowledge middle and networking know-how made this doable. It empowered Cisco IT to take this concept ahead and enabled us to construct this profitable cluster which saves vital prices and gives excessive operational effectivity.
Our implementation – The multi-data middle stretch cluster leveraging Cisco knowledge middle and community energy
With the proper community infrastructure in place, we got down to construct a extremely obtainable, scalable, and AI-optimized database cluster spanning a number of knowledge facilities.
Cisco multi-data middle stretch Index database cluster
Key design choices
- Single logical, multi-data middle cluster for real-time AI-driven automation – As an alternative of sustaining separate clusters per knowledge middle which doubles prices, will increase upkeep efforts, and calls for vital guide intervention, we constructed a stretched cluster throughout a number of knowledge facilities. This design leverages Cisco’s exceptionally highly effective knowledge middle community, enabling seamless knowledge synchronization and supporting real-time AI-driven automation with improved effectivity and scalability.
- Clever knowledge placement and synchronization – We strategically place knowledge nodes throughout a number of knowledge facilities utilizing customized knowledge allocation insurance policies to make sure every knowledge middle maintains a novel copy of the information, enhancing excessive availability and fault tolerance. Moreover, domestically connected storage disks on digital machines allow sooner knowledge synchronization, leveraging Cisco’s sturdy knowledge middle capabilities to realize minimal latency. This method optimizes each efficiency and cost-efficiency whereas making certain knowledge resilience for AI fashions and demanding workloads. This method helps in sooner AI-driven queries, lowering knowledge retrieval latencies for automation workflows.
- Automated failover and excessive availability – With a single cluster stretched throughout a number of knowledge facilities, failover happens routinely as a result of cluster’s inherent fault tolerance. Within the occasion of digital machine, node, or knowledge middle outages, visitors is seamlessly rerouted to obtainable nodes or knowledge facilities with minimal to no human intervention. That is made doable by the sturdy community capabilities of Cisco’s knowledge facilities, enabling knowledge synchronization in lower than 5 milliseconds for minimal disruption and most uptime.
Outcomes
By implementing these AI-focused optimizations, we ensured that the case administration system might energy automation at scale, scale back decision time, and preserve resilience and effectivity. The outcomes have been realized rapidly.
- Sooner case decision: Decreased decision time from hours/days to simply minutes by enabling real-time AI-powered automation.
- Price financial savings: Eradicated redundant clusters, chopping infrastructure prices whereas enhancing useful resource utilization.
- Infrastructure value discount: 50% financial savings per quarter by limiting it to at least one single-stretch cluster, by finishing eliminating a separate backup cluster.
- License value discount: 50% financial savings per quarter because the licensing is required only for one cluster.
- Seamless AI mannequin coaching and automation workflows: Supplied scalable, high-performance indexing for steady AI studying and automation enhancements.
- Excessive resilience and minimal downtime: Automated failovers ensured 99.99% availability, even throughout upkeep or community disruptions.
- Future-ready scalability: Designed to deal with rising AI workloads, making certain that as knowledge scales, the infrastructure stays environment friendly and cost-effective.
By rethinking conventional excessive availability methods and leveraging Cisco’s cutting-edge knowledge middle know-how, we created a next-gen case administration platform—one which’s smarter, sooner, and AI-driven.
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