how one can repair ANAFI USA points

Subsequent up in our “Ask Drone Lady” sequence is about Parrot help. When you’ve got a query for Drone Lady, contact her right here.

Do know any option to contact Parrot? I’ve an ANAFI USA, and the opposite day I bought a notification of a ahead digital camera malfunction. As a result of the net system doesn’t acknowledge the serial quantity, I can’t get previous that time of getting “help” from Parrot. I don’t have an issue sending it to a 3rd social gathering however this factor was NOT low cost, as you already know. Any solutions?

–Steve

Hello Steve,

Thanks a lot for the type phrases — and I hear you loud and clear. The ANAFI USA is a critical funding — and it’s tremendous irritating when one thing goes mistaken, particularly with a mannequin that must be dependable sufficient for public security groups and industrial professionals.

You’re not alone in your expertise — Parrot’s direct help has gotten trickier to navigate lately, particularly for particular person customers. Since Parrot pivoted onerous towards enterprise and authorities clients, they’ve streamlined their help entry. That’s excellent news for his or her checking account, as evidenced by the most recent Parrot Q1 2025 earnings, and it’s excellent news for those who’re an investor.

However it’s unhealthy information for solo operators, like your self. It’s left folks such as you in a tricky spot if the system doesn’t acknowledge your serial quantity or for those who’re not tied to a large-volume account.

My advice for Parrot help? Drone Nerds

My most well-liked associate for drone repairs additionally doubles up as a drone vendor that’s licensed by most main drone firms: Drone Nerds.

Drone Nerds has a stellar fame within the drone neighborhood for precisely this sort of challenge. Whether or not it’s a guaranty declare, elements alternative or diagnostics on that “Ahead digital camera malfunction,” Drone Nerds is mostly higher at offering help for Parrot drones that particular person customers usually can’t get themselves straight from the corporate.

Annoyingly you’ll have to pay out of pocket for repairs because you’re not going straight by means of Parrot. However for those who can’t get in contact with Parrot, the fee may be well worth the trouble. How a lot are you able to count on it to value? Drone Nerds informed me that repairs usually value about 30% to 50% of the value of shopping for the identical drone brand-new. 

And for what it’s price, Drone Nerds could be very straightforward to get in contact with by means of their web site or by way of cellphone at 786-708-7807 (they’re based mostly in Florida however deal with nationwide service).

Whenever you do contact them, be clear that it’s an ANAFI USA — not the patron model — since help protocols could differ.

Blissful flying!
-Sally

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